ISO 10002 客戶滿意度管理體系
Most companies may not realize that treating a complaint in an inappropriate way may bring tons of demerits. With the implementation of ISO 10002, an organization is required to develop an effective and efficient complaints-handling process to satisfy customers' needs. It helps to inculcate a positive complaint handling culture among organizations and to promote professionalism in the handling of complaints. The benefits of implementing this system have already been broadcasted among many sectors, such as call centers, government agencies and industry associations, etc.