ISO 22483 Tourism and related services-Hotels-Service requirements

ISO 22483 covers a series of quality requirements for hotels and provides recommendations regarding staff,

service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The aim of ISO 22483 is to enable hotels to offer a satisfactory guest experience, promote direct and indirect guest loyalty by enhancing and improving service quality in terms of physical facilities and various services in hotels. The standard is designed for different hotel types, business models, sizes and services, and developed to meet current customer demands and global trends.