In many organizations, critical knowledge is held in the heads of experts, at risk of loss when they leave, while other organizations contain many new employees who may be very smart, but lack the knowledge which experienced employees have built up over time.
The ISO 30401 is a framework for the implementation of an effective Knowledge Management System (KMS). It supports organization to develop a management system that effectively promotes and enables value-creation through knowledge. It establishes a scope and rules to be followed in order to set up an efficient KMS. It can help to frame the reflection, to better understand the organization and its needs.
The fields of application of KMS can be diverse and varied, the challenge is to properly target each application case and to think about its interests and characteristics. Company can apply KMS according to their ambitions and constraints. Actually, a knowledge management culture must be instilled so that stakeholders come together around the project and feel concerned.
This standard is applicable for all types of business, private and public organizations, independent of the field of business and their size. It will enable each organization to craft its own knowledge management solution, reflecting their specific needs and situation.