Services and Deliverables  
ACI makes its services assessable to all applicants and operates in a non-discriminatory manner. With deep understanding of the operation and nature of each specific industry sector we serve, ACI ensures the successful provision of the best certification and assessment services. ACI offers an extensive range of management system certification and assessment services for the followings:  
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ISO 9001, the standard for quality management system (QMS), sets out to establish document and maintain an effective and economic quality system. The ISO 9000 certification enables client to demonstrate their commitment to quality and customer satisfaction as well as continuously improving their quality systems, integrating the realities of a changing world. ISO 9001:2008 is based on eight quality management principles. Emphasizing a customer focused and result oriented process approach management model and a continual improvement philosophy, the initiative has revolutionized the fundamental concept of the ISO 9000 standards.

 
 
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ISO 14001 is the internationally recognized standard for an environmental management system (EMS). It provides guidance on how to manage the environmental aspects of activities, products and services more effectively, taking into consideration environmental protection, pollution prevention and socioeconomic needs. An EMS helps a company to continually improve its ability to efficiently identify, minimize, prevent and manage environmental impacts as they arise, therefore reducing risk. ISO 14001 can be established in any organization, regardless of its size or sector. It is becoming more and more imperative that environmental progress is important to business bottom line and essential healthy economy and prosperous society.

 
 
       
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ISO 14044 specifies requirements and provides guidelines for life cycle assessment (LCA) including: definition of the goal and scope of the LCA, the life cycle inventory analysis (LCI) phase, the life cycle impact assessment (LCIA) phase, the life cycle interpretation phase, reporting and critical review of the LCA, limitations of the LCA, relationship between the LCA phases, and conditions for use of value choices and optional elements.  
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From Kyoto Protocol in 1997 to the ad hoc COP 15, the political and regulatory climate related to Greenhouse Gas (GHG) emissions awareness are rapidly increasing and changing. The changing landscape for GHG Policy & Regulation will definitely affect business utilities and their business partners in the near future.

Corporation business positions for a Carbon Constrained Future related to GHG emissions are rapidly increasing. There is a need for certified corporation and qualified professionals charged with measuring, accounting, auditing, and managing GHG emissions with high levels of competency and ethical standards.

 
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Energy management is getting more important to organizations due to the rising energy price.Improving energy efficiency in line with low-carbon economy will be definitely becoming part of the organization strategies.Organization for Standard (ISO) developed the ISO 50001 as the International Standard requirements with guidance for energy management to provide guidance in establishing the systems and processes, which is necessary to improve energy performance and to maintain corporation sustainability.  
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Occupational Health and Safety Assessment Specification (OHSAS) is an international standard enabling organizations to manage both their operational risks and improve their performance. The technical specification of OHSAS 18001 takes a structured approach to occupational health and safety management (OHS). OHSAS 18001 corresponds to the structure of ISO 14001 and is designed to be compatible with ISO 9001. Certification against OHSAS 18001 is aimed at the way a company has control over, and knowledge of, all relevant risks resulting from normal operations and abnormal situations. It aims at reducing and preventing accidents and accident related loss of live, equipment, time and damage to environment.

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FIU(SM)R, The Factories & Industrial Undertakings (Safety Management) Regulation has come into operation on 1 April 2002 by the government of HKSAR. Contractors or proprietors in relation to construction sites, shipyards, factories and other designated industrial undertakings with 50 or more employees must comply with the new regulation. Developing and maintaining a safety management system and conducting regular safety audit are a must for these contractors and proprietors. ACI provides combined audit for both OHSAS 18001 and FIU(SM)R which is more efficient and cost saving.

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The adoption of ISO 9001, ISO 14001 and OHSAS 18001 is increasingly gaining popularity nowadays. To establish IMS, an integrated management system can streamline the organization's core operations effectively and efficiently. It has been regarded as a sensible and useful corporate management strategy in this competitive business environment.

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Good Manufacturing Practice (GMP) is a common practice for the control and management of manufacturing and quality control testing of foods. It is also a worldwide recognized standard of food quality. Traceability is a very important issue of GMP. If the documentation showing how the product was made and tested is not correct or disordered, then the product does not meet the required specification and is considered as contaminated. Moreover, GMP requires all manufacturing and testing equipment has been qualified as suitable for use, and that all operational methodologies and procedures (such as manufacturing, cleaning, and analytical testing) utilized in the manufacturing process have been validated and written down as procedure in order to perform and access for their functions. By fulfilling the requirements set by GMP, corporations enjoy a lot of benefits.

 
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HACCP, is an international standard defining the requirements of a safe food management system. The HACCP system helps organizations focus on the hazards that affect food safety/food hygiene and the systematic approach to identification, assessment and implementation of critical controls limits at critical control points during food production, processing, manufacturing, preparation process. Ultimately, the implementation of HACCP system is a sign for delivering safe food products to customers.

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An organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption. ISO 22000 is applicable to all organizations, regardless of size, which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products. It enables an organization to plan, implement, operate, maintain and update a food safety management system aimed at providing products that are safe for the consumer. ISO 22000 certification enable the company to demonstrate compliance with applicable statutory and regulatory food safety requirements, to effectively communicate food safety issues to their suppliers, customers and relevant interested parties in the food chain.

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5S, originated in Japan, it is a technique including principles of systematic, structure, shine, standardize and sustain and being used to establish and maintain a quality culture within an organization. It is an operational practice to achieve highest standard of service, quality, productivity and image in a bid to keep the best class working environment. ACI-5S is developed as a management system with the ultimate intention to assist the organization in the improvement of their operation and workplace management and to optimize performance, cleanliness, comfort, safety, employee morale and efficiency among all industries and service sectors.

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Since talent is an indispensable element and valued asset to the development of an organization, most of the organizations are concerned about training for the staff. However, many of them do not have a clear concept that what kind of training and how much training should be provided to the staff.

To solve this problem, ACI ~ GTP 10015, Guidelines for Training that can help an organization to identify and analyze training needs, design and plan the training, provide for the training, evaluate training outcomes, monitor, improve and validation of the training process in order to achieve its objectives. It emphasizes the contribution of training to continual improvement and is intended to help organizations make their training a more effective and efficient investment.
 
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Most companies may not realize that treating a complaint in an inappropriate way may bring tons of demerits. With the implementation of ISO 10002:2004, an organization is required to develop an effective and efficient complaints-handling process to satisfy customers' needs. It helps to inculcate a positive complaint handling culture among organizations and to promote professionalism in the handling of complaints. The benefits of implementing this system have already been broadcasted among many sectors, such as call centers, government agencies and industry associations, etc

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Most companies are focused on managing business improvement by using the Six Sigma methodology to achieve better profits through the elimination of non value added activities, and the elimination of defects. Six Sigma is a proven and results based approach to managing system changes and process improvement. It helps to eliminate variability and reduce costs, both of which will improve the Return on Investment. Recently, Six Sigma becomes part of the corporate culture and it helps an organization structured to be efficient, flexible, and informed. Certification against Six Sigma can demonstrate the success of business improvement of company and the power of commitment of project team members.

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Nowadays, lot of companies are heavily relying IT in supporting their business strategies and objectives. Therefore, reliable and quality of IT service management are the key challenge in supporting business operations. In view of the importance of IT service management, ISO 20000 international standards were released in 2005 aiming at providing requirements and codes of practices to the industry. No matter you are serving internally or providing services to your valuable customers, you and your company should not miss this opportunity to learn and apply the best practice into their daily operation to better manage existing IT services in an effective approach.

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ISO 20121 is a management system standard that has been designed to help all members of the event industry supply chain including organizers, event managers, stand builders, caterers and logistics suppliers to improve the sustainability of their event related activities, products and services. It can be applied to a single event or a venue.

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ISO 20252 is an ISO standard established to promote the principles of international quality standards to market, opinion and social research.
ISO 20252 establishes the service requirements for organizations and professionals conducting market, opinion and social research, especially when operating on an international scale.

 
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ISO 22301 is the new international standard for societal security - business continuity management. It specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents when they arise.
 
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ISO 22716 is established by ISO as an international standard to provide guidelines on good manufacturing practices for the production, control, storage and shipment of cosmetic products.
 
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Sustainable business for organizations means not only providing products and services that satisfy the customer, in an environmental-friendly manner, but also operating in a socially responsible manner.
ACI SR 26000 is the designation of the future International Standard giving guidance on social responsibility (SR). It is intended for use by organizations of all types, in both public and private sectors, in developed and developing countries. It will assist them in their efforts to operate in a socially responsible manner which society increasingly demands.
 
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ISO 25000 is an extensive series of standards to provide guidance for the use of Software product Quality Requirements and Evaluation (SQuaRE). It helps in organizing and enhancing the process related (SQuaRE). In reality, ISO-25000 replaces the two old ISO standards i.e. ISO-9126 and ISO-14598.  
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ISO 27001, the standard for information security management system (ISMS), is a systematic approach to managing sensitive company information and information entrusted to companies by third parties so that it remains secure. It encompasses people, processes and IT systems. The standard is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to companies including their customers. It is intended to provide the foundation for third party audit, and is 'harmonized' with other management standards, such as ISO 9001 and ISO 14001.

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Companies are keen to demonstrate their ability in delivering quality products & commitments to legal requirements in protecting the environment. To respond such a demand, ACI & Fago Testing formed a strategic alliance and offer a newly launched “RoHS - Incoming Quality Control Certification (RoHS-IQC)” in demonstrating client compliance to The European Union's Restriction on Hazardous Substances (RoHS) regulations in limiting the amount of lead and other environmentally harmful substances in electronic product. Certification mainly aims to assure an effective screening system for raw materials before production of final product is carried out by manufacturer regularly.The certification system can supervise and assure the raw material used by manufacturer are tally RoHS requirement. It can reduce the possibility of any loss or risk induced from failure of delivery lead time caused by non-conformity product raised against the requirement.

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One of the main challenges currently affecting international business relates to the security hazards in global supply chains that could arise as a result of natural or man-made disasters. It highlights the need for a systematic and coordinated approach which can address potential risks to the supply chain.

In order to respond to this challenge, ISO has developed the ISO 28000 - Supply Chain Security Management System in such a way as to minimize the impact. It is designed to protect people, goods, infrastructure and equipment (including means of transport) against security incidents, and thereby prevent potentially devastating effects in the supply chain.

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ISO 31000:2009 provides principles and generic guidelines on risk management.It is not specific to any industry or sector.It can be used by any public, private or community enterprise, association, group or individual and can be applied throughout the life of an organization, and to a wide range of activities, including strategies and decisions, operations, processes, functions, projects, products, services and assets.
 
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ISO 37001 is designed to help an organization establish, implement, maintain and improve an anti-bribery compliance program or management system. It includes a series of measures and controls that represent global anti-corruption good practice. 

The standard require an anti-bribery policy, procedures, and controls, top management leadership, commitment and responsibility, senior level oversight, anti-bribery training, risk assessments, due diligence on projects and business associates, reporting, monitoring, investigation and review, corrective action and continual improvement.
 
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ISO 39001 is a management system for the safety of road traffic whose purpose is to reduce the number of serious and fatal accidents.

This standard is applicable to public and private sectors that interact with RTS. Participated organizations must have the following processes: evaluates the accident details; provides a continuous improvement of the traffic safety and evaluates the events that are in connection with the road traffic safety.

 
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Physical assets are important assets of most of the organizations. To these organizations, the integrity, safety and reliability of physical assets are great concerns. Adopting a suitable assets management system is an effective solution. ISO 55001 Assess Management is world wide used standard. It shows promise to become a world-wide specification for any organizations seeking to demonstrate a high level of professionalism in whole life cycle management of their physical assets.

 
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The property management industry always strives for professional excellence and advancement to provide quality service to its clients.  Nowadays, the quality of property management service has been improved a lot and the service has been expanded to cover facility management, security services, cleanliness & hygiene, financial management, public affairs, maintenance and repairs, building survey, car park management, club house management, etc. A Good property management practice provides an important framework for the assessment and understanding of the company services performance.

 
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